Real projects with measurable outcomes.

Fleet Management

Northgate Fleet Services

The Challenge

Northgate Fleet Services managed a growing fleet of service vehicles across multiple regions, but their dispatch and maintenance tracking lived in disconnected spreadsheets and legacy software. Dispatchers spent hours reconciling daily job records, and maintenance teams struggled to track vehicle service history. The operations team needed a unified platform that could handle real-time dispatch, maintenance scheduling, and reporting in one place.

Our Approach

We started with three weeks of discovery, shadowing dispatchers and mechanics to understand their actual workflows. We mapped the information flows between dispatch, maintenance, and management, then designed a unified platform with role-specific interfaces. We built the system incrementally, starting with core dispatch functionality and layering in maintenance tracking and reporting over six months of focused development.

Public Programs

Civicwell Benefits Network

The Challenge

Civicwell Benefits Network administered public assistance programs across multiple counties, but their application process was confusing for applicants and error-prone for case workers. Incomplete applications created back-and-forth delays, and the case management interface made it difficult to track application status and communicate with applicants. They needed a plain-language portal that would guide applicants through eligibility requirements and streamline case management.

Our Approach

We conducted user research with both applicants and case workers, discovering that many applicants abandoned the process because the language was confusing and the requirements were unclear. We redesigned the application flow with plain language, progressive disclosure, and clear guidance at each step. We built a case management portal that gave workers a complete view of each application, automated status updates, and made it easy to request additional information.

B2B Operations

Ridgeway Supply Co.

The Challenge

Ridgeway Supply Co. served hundreds of business customers who ordered supplies regularly, but the ordering process relied on phone calls, emails, and faxed purchase orders. Customer service teams spent most of their time answering order-status questions and manually entering orders into their system. They needed a B2B ordering platform that would give customers visibility into inventory, pricing, and order status while reducing the operational burden on their team.

Our Approach

We worked with Ridgeway to understand their customers ordering patterns and pain points. We designed a self-service portal that integrated with their existing inventory and pricing systems, giving customers real-time visibility into stock levels, order history, and delivery status. We built the platform incrementally, starting with core ordering functionality and adding features like saved orders, reorder lists, and bulk ordering over four months.